FAQ:
Ticketing and Door Guidelines for The Amazing Acro-Cats

 

The Amazing Acro-cats currently use Brown Paper Tickets (also called BPT) as our ticketing provider.  You can find them online http://www.brownpapertickets.com; via email: support@brownpapertickets.com; call them 24/7 at (800) 838-3006. 

When purchasing through BPT online or on the phone:
  • Make sure you receive an email with a Confirmation Number.

  • If you choose print at home or mobile tickets please have your barcode ready at the door for scanning. 

    For Will Call tickets have your Credit Card or ID ready at the door.

  • Refunds and exchanges are permitted up to 2 hours before each show time, after that you will need to email info@amazinganimals.biz to request a possible refund or exchange.  We cannot guarantee any exchanges or refunds can be made.  

  • Shows are all ages unless otherwise noted through the venue.   Children under 24 months, sitting on a parent or guardians lap for the duration of the show, do not need a ticket.  
    All other attendees will need a ticket to see the show. 


  • Please contact us ahead of time for accessibility at info@amazinganimals.biz When emailing let us know the city, date, and time of your tickets so we can better accommodate you.

  • Box office opens one hour before each show time and seating opens approximately 30 minutes prior.  This may vary venue to venue and can change without notice.

  • Changes or cancellations of shows are notified using the email system through BPT so a valid email is necessary at time of purchase. 

Sometimes the theatre we perform in uses their own ticketing system. If purchasing through any of these:
  • They will have their own ticketing guidelines and policies, not the ones stated above.

  • When purchasing tickets through circuscats.com please note which ticketing company you are using, and contact them directly for any questions regarding ticketing/box office.

  • Please check with the venue you are attending for any other policies they have for their theatre.  Specific theatre guidelines will not be stated here as they vary. 

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